SHIPPING & POLICIES
We offer free shipping on all UK orders.
Shipping for International orders will be calculated at checkout. Please be advised that any additional fees for shipping abroad will be the responsibility of the buyer (brokerage fees, customs duties, and any other charges).
Most orders will ship within 1-2 business days of purchase. Please note this when choosing the ‘Express Shipping’ option. Processing times are subject to delay during new launches or holidays.
After your item has shipped, the average delivery time for UK orders is around 2-3 business days and the average delivery time for International orders is dependent upon the shipping option chosen at checkout.
RETURN / REFUND POLICY
We hope you love your jewellery, however, if for any reason you do not, we offer returns in exchange for store credit on unworn items in resellable condition.*
To start an exchange, please email email@example.com with your order number and ‘Exchange Request’ in the subject line within 7 days of receiving your package. Once the order is returned and inspected, an e-gift card will be issued. Store credit value will be the merchandise total, minus original and return shipping fees.
*For hygiene reasons, we cannot accept exchanges for earrings that have been tried on.
*Sale merchandise and all orders placed with a discount code of 20% or more are final sale.
*If you return individual items from a Stacking Set, you’ll be charged the original retail price for those kept items, and your store credit will reflect the difference.
Once the item is packaged, shipped and in the shipping carrier's hands, we are no longer responsible for lost packages, missed deliveries, or undeliverable & incorrect addresses. Please contact the shipping provider with any shipping concerns.
If your package was ‘Returned to Sender’ for any reason, you will be responsible for the shipping fee to re-ship the item.
If your item arrives damaged, please email firstname.lastname@example.org within 7 days of the delivery date with your order number and ‘Damaged Order’ in the subject line. Attach a photo of the damaged piece and we will send you a return shipping label and a replacement piece.